Question 1

Do you warranty your repairs?

Accepted Answer

Yes — for as long as you own your vehicle.

Question 2

My insurance company wants me to go to their shop. Can I choose you instead?

Accepted Answer

Yes. In California, your insurance company cannot require you to use a specific repair facility. You always have the right to choose the body shop you trust.

Question 3

Do I need to get multiple estimates?

Accepted Answer

• If you’re paying out-of-pocket: It’s always a good idea to compare estimates. More importantly, compare what each shop includes in the repair process so you know exactly what you’re getting for your money.
 • If you’re filing an insurance claim: Multiple estimates are not required. Your insurance company will provide their own appraisal, and we will work directly with them on your behalf to ensure you receive a safe, high-quality repair.

Question 4

How long will repairs take?

Accepted Answer

Repair times vary depending on the extent of damage and the availability of parts. We’ll provide you with an estimated completion timeframe at the start of the process, and our team will keep you informed of any updates or changes along the way.

Question 5

When do I pay my deductible, and to whom?

Accepted Answer

Your deductible is paid directly to Rick’s Body Shop when your vehicle is completed and ready for pick-up.

Question 6

What payment methods do you accept?

Accepted Answer

• Insurance company checks or drafts
 • All Credit Cards
 • Personal checks
 • Cash

Question 7

When can I wash or wax my new paint?

Accepted Answer

You may hand wash it anytime. Please avoid high-pressure car washes. Wait about two months before waxing.

Question 8

Can you arrange a rental car?

Accepted Answer

Yes. We work with all major rental car providers and can arrange a vehicle for you during the repair process.

Question 9

Can you tow my car after hours?

Accepted Answer

Yes. If you are an AAA member or have roadside assistance, they can tow your car directly to our facility. If your vehicle has already been taken to a tow yard, we can retrieve it for you and cover any upfront fees on your behalf.

Question 10

What do the abbreviations on my estimate mean?

Accepted Answer

• LKQ / Quality Recycled: A used factory OE part
 • A/M (Aftermarket): Non-factory replacement part
 • Flex: An additive in the clear coat for flexibility
 • Blend: Fading new paint into old paint on an adjacent panel for a seamless finish
 • Car Cover: Disposable plastic sheeting to protect your vehicle from overspray during painting
 • Color Sand & Buff / De-Nib: Sanding and polishing to remove minor paint imperfections
 • Tint: Adjusting the paint color to achieve an exact match

FAQ

Frequently Asked Questions

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